We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold on motionink.in are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Free & Easy Returns promise has got you covered.
As per our refund and cancellation policy, we may offer a refund only in certain following situations. Please read product details carefully before placing/confirming the order.
What is Free Replacement?
If you have received an item in a ‘Damaged’, Incorrect Size, Incomplete product or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost.
Replacement is subject to availability of stock of that product. If the product is out of stock, you will receive a full refund, no questions asked.
In case of incomplete product / items missing in the package, the missing parts will be sent after verification from our end.
How do I return an item purchased on motionink.in?
Returns are easy, simply follow these steps
– Contact us and provide Order ID details.
– Customer Support will confirm the return request and will inform you about the pickup process.
– Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Picture Quality:
If a customer sends us their own designs, creatives in PDFs, JEPG or any other file format, we do a quick review (NOT DETAILED REVIEW) of the pictures used in the artworks/files and inform the customer if we find any issue in the picture quality. If customer agrees on the issue and reconfirm the order by sending us the email, the print shall NOT be entitled for any refund or replacement.
If a customer selects any of our design or image for Wall Covering or for Canvas Art Print, we make sure that we only have hi-resolution images in our library. If we have any doubt on the quality of any of the images, we wouldn’t have either uploaded the image in our library or if we have, we would inform the customer and cancel the order. If a customer still insists and agrees on the quality issue, the print shall NOT be entitled for any refund or replacement.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don’t get the return within the promised date, contact us immediately.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
– Return request is made outside the specified time frame
– Product is damaged because of use or Product is not in the same condition as you received it
– Some specific categories like personalized products
– Defective products which are covered under the manufacturer’s warranty
– Products with tampered or missing serial numbers
– Items that are returned without original packaging, freebies or accessories
– Made-to-order/Customized products. Customized orders are non-refundable, non-cancellable & cannot be exchanged. They can only be replaced on a contingent condition of the product being damaged or wrong product.
– There shall not be any replacement or refund in case of damaged outer packaging, but the contents are in good condition. (Sometimes you may find the damaged or partially opened outer cardboard packaging. This may happen during security check at the airport or during transit, but it is not necessary that the product may also get damaged as we take every precaution while packing the product.)
PLEASE NOTE:
There is not any provision of CASH Refunds. It can only be done in any of the following formats;
- Through Bank Transfers/ NEFT
- By Cheque
For More Information:
Please write to support@motionink.in
